Skyhawk Flat Roofing GDPR Privacy Policy

Last Updated: 28/12/2024

At Skyhawk Flat Roofing, we are committed to protecting and respecting your privacy. This GDPR Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, visit our website, or engage with us in any other way.

1. Introduction

This Privacy Policy outlines our practices regarding the collection and use of personal data in compliance with the General Data Protection Regulation (GDPR). By using our website or engaging with our services, you consent to the practices described in this policy.

2. What Information We Collect

We collect the following types of personal data:

• Personal Identifiable Information (PII): Your name, address, email address, phone number, etc.

• Service Details: Information related to your property (e.g., roof condition, service requirements, etc.) that is necessary for delivering our services.

• Payment Information: We may collect payment details if you are purchasing our Roof Care Plan or any other service.

• Technical Data: This includes data such as your IP address, browser type, and device details when you visit our website.

• Customer Communications: Any communication you have with us (emails, phone calls, messages, etc.).

3. How We Collect Your Information

We collect personal data from you in the following ways:

• Directly from you: When you fill out forms on our website, sign up for services, or contact us directly.

• Automatically: Through cookies and other tracking technologies when you visit our website.

• Third-Party Sources: Occasionally, we may obtain information from third-party sources such as business partners, payment processors, or public databases.

4. How We Use Your Information

We use the personal data we collect for the following purposes:

• Providing Services: To deliver our Roof Care Plan, roof inspections, and other roofing services.

• Customer Support: To respond to your inquiries, requests, and provide customer service.

• Payment Processing: To process payments and manage transactions related to our services.

• Marketing: To inform you about updates, special offers, promotions, and services relevant to your roofing needs. You can opt-out of marketing communications at any time.

• Website Improvement: To improve our website and tailor it to your needs based on your usage patterns.

5. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

• Contractual Necessity: Processing your personal data is necessary to provide the services you have requested (e.g., signing up for the Roof Care Plan).

• Consent: For marketing purposes, we will ask for your consent before sending any promotional communications.

• Legitimate Interests: We may process your personal data for legitimate interests such as improving our services and maintaining customer relationships.

• Legal Obligation: We may process your data as required by law, such as for accounting and tax purposes.

6. How We Protect Your Information

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include:

• Encryption of sensitive data during transmission.

• Access Controls to ensure only authorized personnel can access your data.

• Regular security audits to identify and mitigate potential vulnerabilities.

However, please note that no method of data transmission or storage can be 100% secure, and we cannot guarantee the absolute security of your information.

7. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your personal information in the following cases:

• Service Providers: We may share data with third-party vendors and service providers who assist us in operating our business (e.g., payment processors, IT support, etc.).

• Legal Requirements: We may disclose personal data if required to do so by law, or in response to a valid request by law enforcement or regulatory authority.

8. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. For example, we may retain invoices and contract information for 6 years as required by UK tax law.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.

• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data.

• Right to Data Portability: You can request that we transfer your personal data to another organization.

• Right to Object: You can object to processing of your personal data in certain circumstances, such as for direct marketing.

• Right to Withdraw Consent: If you have given us consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided below.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences and improve website performance. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of the website.

For more information on how we use cookies, please refer to our Cookie Policy.

11. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this GDPR Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. We recommend that you review this policy periodically.

13. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you would like to exercise your rights under GDPR, please contact us at:

Skyhawk Flat Roofing
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Address]